What does the ErgoPromise cover (and what is not covered)?

The ErgoPromise Lifetime Guarantee covers manufacturing defects in materials and workmanship that occur during normal use of the product. Coverage is evaluated on a case-by-case basis based on the information provided during the warranty claim process. Submission of a claim does not guarantee coverage. The ErgoPromise Lifetime Guarantee does not cover: Normal wear and tear over time Cosmetic issues that do not affect product function Damage caused by misuse, accidents, alterations, or improper care Damage caused by pets, sharp objects, or improper storage Issues resulting from improper washing or drying Products purchased from unauthorized sellers For complete details and legal terms, please refer to the full warranty policy on our website. If you are unsure whether an issue may be covered, our Customer Care team can help guide you before submitting a claim.