Warranty & Counterfeit

Counterfeit Products

• How do I tell if my item is counterfeit?

Replacement & Repairs

• What to do if a buckle breaks on your carrier?

Warranty Claims

• What proof of purchase is required for a warranty claim?
• How do I submit a warranty claim?

Warranty Coverage

• What does the ErgoPromise cover (and what is not covered)?
• How do I register my Ergobaby product? (US Only)
• What is the ErgoPromise Lifetime Guarantee?