What is the ErgoPromise Lifetime Guarantee?

The ErgoPromise Lifetime Guarantee covers manufacturing defects in materials and workmanship for the lifetime of the product, when purchased from Ergobaby or an authorized retailer. This guarantee reflects Ergobaby’s commitment to quality and to supporting families throughout their babywearing journey. If a product is found to have a manufacturing defect, Ergobaby will work with you to determine the appropriate resolution. The ErgoPromise Lifetime Guarantee does not replace the full warranty terms. For complete details, exclusions, and legal language, please review the full warranty policy on our website. If you are unsure whether an issue may be covered, our Customer Care team is happy to help guide you before submitting a claim.