What proof of purchase is required for a warranty claim?

A valid proof of purchase is required for all warranty claims. Accepted proof of purchase includes: Order confirmation or receipt from Ergobaby.com Receipt from an authorized Ergobaby retailer Registry or gift receipt showing the product, place of purchase, and purchase date Proof of purchase must clearly show the retailer name and purchase date. Purchases made through unauthorized sellers may not be eligible for warranty coverage. If your product was received as a gift and you do not have proof of purchase, please contact Customer Care. We will review available options based on the information you can provide.