Accessories & Infant Inserts
- I have the older version of the Infant Insert; can I still use it?
- How do I use the two snaps on the top of the Easy Snug Infant Insert as well as the straps?
- How should the Easy Snug Infant Insert with pillow be used?
- If my baby is over the maximum weight but does not have consistent neck control, do I still need to use the Infant Insert?
- Easy Snug Infant Insert: What is it and how is it used?
- Which carry positions can I use the Weather Covers in?
Evolve Bouncer & Accessories
- Can I place the Evolve Bouncer on a countertop or elevated surface?
- Can I leave my baby unattended in the bouncer?
- Is the Evolve Bouncer safe?
- How long can a baby sit in a bouncer?
- Can my baby sleep in the Evolve Bouncer?
- Can I feed my baby in the Evolve Bouncer?
Metro 3 Stroller & Accessories
- What accessories are compatible with the Metro 3 stroller?
- What safety features does the Metro 3 stroller offer?
- How do I clean the Metro 3 stroller?
- What Car Seats are Compatible with the Adapter?
- Is the Metro 3 car seat compatible?
- How large is the Metro 3 seat?
Hip Seats
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- How long is the waistbelt on the Alta and Lift Hip Seats?
- When can I use the Upsie Sling carrier?
- When can I use the Lift Hip Seat carrier?
- When can I back carry in the Alta Hip Seat carrier?
- When can I face outward in the Alta Hip Seat carrier?
Aura Baby Wrap
- Can the Mesh version of the Aura Baby Wrap be used in water?
- What is Recycled Polyester and how is it sustainable?
- What is the Sustainably Sourced Mesh version made from and does it have any harmful materials?
- What is Tencel™ Lyocell and how is it sustainable?
- What is the Sustainably Sourced Knit version made from and does it have any harmful materials?
- What is different between the Knit and Mesh version of the Aura Baby Wrap?
Omni Deluxe
- How and when should I use the crisscross ("X") shoulder straps on the Omni Deluxe carrier?
- How do I position and reach the back chest clip on the Omni Deluxe carrier?
- How should I position the head and neck support on the Omni Deluxe?
- How do I adjust the Omni Deluxe seat for my baby’s size?
- What Is the weight and size range for the Omni Deluxe Carrier?
- Can I use the Omni Deluxe Carrier With my newborn and do I need an Infant Insert?
Omni Classic
- How and when should I use the crisscross ("X") shoulder straps on the Omni Classic carrier?
- How do I position and reach the back chest clip on the Omni Classic carrier?
- How should I position the head and neck support on the Omni Classic
- How do I adjust the Ergobaby Omni Classic carrier seat to my baby's size?
- What is the weight and size range for the Omni Classic carrier?
- Can I use the Omni Classic with my newborn and do I need an Infant Insert?
Embrace
- My Embrace carrier feels loose or my baby isn’t snug—what should I do?
- What are the measurements of the shoulder straps and waistbelt?
- How much smaller is the carrier panel when folded twice in Newborn Mode vs Baby Modes?
- What is the weight of the Embrace carrier?
- How do I make sure my baby’s head is supported in the Embrace carrier?
- How should the shoulder straps be worn?